Items shipped from FusionMobiles.pk, including Warehouse, can be returned within 3 days of receipt of shipment in most cases.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
The product can be returned or exchanged in the following cases only:
1. The product is different from what was mentioned on the website.
2. A defective/damaged product has been received .
All Mobiles
3 days
Replacement or Return
In order to help you resolve issues with your product, you must send your product Unboxing Video on our WhatsApp within 24 hours of accepting the product.
If a defect is determined within the Return Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. Keep in mind that the return window only applies if the issue with the smartphone is external (faulty/damaged). If the issue is internal, we suggest that you visit the warranty claim center first.
Please Note:
1. Products cannot be returned or exchanged based on the customer's change of mind.
2. It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
3. Do not put tape or stickers on the manufacturer’s box.
4. The exchange request should be made within 24 hours of receipt of the delivery package.
5. The opening of the company's flyer should be included in the unboxing video.
6. No items from the box should be missing or broken.
How to return?
If the product complies with all the above-mentioned conditions for return, please contact our customer care with video evidence within 24 hours of receiving the parcel. The second thing you need to do is make sure you do not lose any packaging material that comes with it and ensure that all items in the box are intact. We’ll do the necessary quality check and then proceed with the return.